SHIPPING POLICY

This Shipping Policy explains how Ryzze Coffe processes, ships, tracks, and delivers customer orders.

By placing an order, you agree to the terms below, subject to any mandatory consumer rights provided by applicable law.

1. Order Processing

Orders are normally prepared for shipment after payment has been successfully authorized and the order has passed any required security checks.

Processing times may vary depending on:

• Product availability;
• Order volume;
• Payment verification;
• Fraud-prevention reviews;
• Shipping destination;
• Public holidays or carrier closures.

Orders may be shipped in separate packages when items are fulfilled from different locations. Separate packages may arrive on different dates.

Processing time is separate from estimated transit time.

2. Shipping Destinations

Ryzze Coffe may ship to selected domestic and international destinations.

Shipping availability, methods, and charges are displayed during checkout. We reserve the right to restrict delivery to certain countries, regions, postal codes, military addresses, post-office boxes, or remote locations.

An order may be cancelled and refunded if delivery is unavailable or legally restricted for the address provided.

3. Shipping Charges

Shipping costs are calculated or displayed during checkout.

Charges may depend on:

• Destination;
• Selected shipping method;
• Package weight and size;
• Product type;
• Carrier rates;
• Order value;
• Promotional conditions.

Shipping charges, priority-processing fees, delivery protection, customs fees, and similar service charges are generally non-refundable once the related service has been provided, except where required by law.

4. Estimated Delivery Times

Delivery dates and transit times are estimates only and are not guaranteed.

Estimated delivery begins after the order has been processed and transferred to the carrier.

Delivery may be delayed by circumstances including:

• Customs inspections;
• Carrier congestion;
• Weather conditions;
• Public holidays;
• Incorrect or incomplete addresses;
• Transportation disruptions;
• Security checks;
• Remote delivery locations;
• Events outside our reasonable control.

Ryzze Coffe is not responsible for delays caused solely by carriers, customs authorities, or other circumstances beyond our reasonable control.

5. Tracking Information

Where tracking is available, tracking information will be sent to the email address provided during checkout.

Tracking updates may take time to appear after a shipping label has been created. A label being created does not always mean the parcel has already entered the carrier’s network.

Customers are responsible for monitoring tracking updates and responding promptly to carrier notices, delivery attempts, customs requests, or collection instructions.

6. Shipping Address Responsibility

Customers must provide a complete and accurate shipping address, including:

• Recipient name;
• Street and building information;
• Apartment or unit number;
• City;
• State or region;
• Postal code;
• Country;
• Valid contact details.

Ryzze Coffe is not responsible for delays, failed deliveries, losses, or additional costs caused by incorrect, incomplete, outdated, or misleading customer information.

Address-change requests must be submitted immediately to:

cofferyze@support.com

We cannot guarantee that an address can be changed after the order has entered processing or shipment.

7. Failed Delivery Attempts

The carrier may attempt delivery more than once or direct the parcel to a collection location.

Customers are responsible for:

• Being available to receive the order;
• Following carrier instructions;
• Collecting the parcel within the required period;
• Paying any lawful customs or import charges.

If a parcel is returned because of failed delivery attempts, refusal, non-collection, an inaccessible address, or incomplete information, the customer may be responsible for:

• Original shipping costs;
• Return shipping costs;
• Carrier fees;
• Customs fees;
• Storage charges;
• Reshipment costs.

These amounts may be deducted from any refund, where permitted by law.

8. International Orders and Customs

International shipments may be subject to:

• Import duties;
• Taxes;
• Customs fees;
• Brokerage fees;
• Local handling charges;
• Inspection or documentation requirements.

Unless expressly included during checkout, these charges are the customer’s responsibility and are not controlled by Ryzze Coffe.

Customers are responsible for ensuring that ordered products may legally be imported into the destination country.

Ryzze Coffe is not responsible for customs delays, government restrictions, confiscations, rejected imports, or additional charges imposed by authorities.

9. Packages Marked as Delivered

When carrier tracking confirms delivery, the order will generally be considered delivered.

Before reporting a missing package, customers should:

• Verify the shipping address;
• Check the mailbox, entrance, porch, reception area, and other safe locations;
• Ask household members, neighbors, reception staff, or building management;
• Contact the local carrier;
• Allow a reasonable period in case tracking was updated before physical delivery.

Ryzze Coffe may require a carrier investigation, written declaration, police report, identity verification, or other reasonable evidence before considering a replacement or refund.

We are not responsible for theft, loss, or disappearance occurring after confirmed delivery, except where liability is imposed by law.

10. Lost or Delayed Packages

A parcel is not automatically considered lost merely because delivery takes longer than estimated.

Before a lost-package claim can be reviewed, customers may be required to wait until the carrier’s reasonable delivery or investigation period has passed.

Customers must cooperate with carrier investigations and provide any requested information.

Depending on the investigation outcome and applicable law, Ryzze Coffe may offer:

• A replacement;
• A refund;
• Store credit;
• Another reasonable remedy.

11. Damaged Packages

Customers should inspect packages promptly after delivery.

If an order arrives damaged, contact cofferyze@support.com as soon as possible and provide:

• Order number;
• Clear photographs or videos of the damage;
• Photographs of the outer packaging;
• Photographs of the shipping label;
• A description of the issue.

The product, packaging, and shipping materials must be kept until the claim has been resolved.

Claims may be refused where evidence is unavailable, the product has been discarded, or damage resulted from misuse after delivery.

12. Incorrect or Missing Items

If an order contains an incorrect item or is missing an item, contact us promptly.

Orders shipped in multiple packages may arrive separately, so customers should review all tracking information before submitting a claim.

We may request photographs, packaging information, order details, or other evidence before approving a replacement or refund.

13. Refused and Unclaimed Parcels

Orders refused by the recipient or left unclaimed may be returned to the sender or disposed of by the carrier.

Any refund may be reduced by applicable:

• Shipping charges;
• Return fees;
• Customs charges;
• Storage costs;
• Carrier handling fees;
• Other reasonable expenses.

A refund cannot be guaranteed when the carrier destroys, abandons, confiscates, or otherwise fails to return the parcel.

14. Reshipments

A replacement shipment may be offered when appropriate.

Additional shipping charges may apply when reshipment is required because of:

• An incorrect customer-provided address;
• Failure to collect the original parcel;
• Refused delivery;
• Failed delivery attempts;
• Customer-requested address changes after dispatch.

Reshipment remains subject to product availability and destination restrictions.

15. Risk Review and Shipping Holds

Orders may be delayed, cancelled, or placed on hold for payment verification, fraud screening, identity confirmation, or security review.

We may request reasonable supporting information before shipping an order.

Failure to provide requested verification may result in cancellation and refund to the original payment method.

16. Events Outside Our Control

Ryzze Coffe is not responsible for shipping failures or delays caused by events outside our reasonable control, including:

• Natural disasters;
• Extreme weather;
• War or civil unrest;
• Government restrictions;
• Customs actions;
• Strikes;
• Carrier disruptions;
• Supply-chain interruptions;
• Cyber incidents;
• Public-health emergencies;
• Transportation failures.

Our obligations may be suspended while the affected circumstances continue.

17. Consumer Rights

Nothing in this Shipping Policy excludes or limits mandatory consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirements will apply.

18. Contact Information

For shipping questions, tracking issues, address-change requests, damaged parcels, or delivery claims, contact:

Ryzze Coffe
Email: cofferyze@support.com