RETURN AND REFUND POLICY

At Ryzze Coffe, we aim to provide reliable products and a fair purchasing experience. This Return and Refund Policy explains the conditions applicable to returns, refunds, exchanges, damaged products, cancellations, and delivery-related claims.

By placing an order with Ryzze Coffe, you agree to the terms below, subject to any mandatory rights provided by applicable consumer protection laws.

1. Return Eligibility

Customers may request a return within 30 days after the order is confirmed as delivered.

To be eligible for a return, the product must:

• Be unused, unopened, unwashed, and undamaged;
• Remain in its original condition;
• Include all original packaging, labels, seals, accessories, manuals, and components;
• Show no signs of use, alteration, contamination, improper storage, or customer-caused damage;
• Be accompanied by valid proof of purchase.

Ryzze Coffe reserves the right to refuse any return that does not meet these requirements, to the fullest extent permitted by law.

2. Return Authorization

All returns must be approved before being shipped.

To request a return, contact:

cofferyze@support.com

Your request must include:

• Your full name;
• Your order number;
• The email address used during checkout;
• The item you wish to return;
• A clear explanation of the reason for the return;
• Photographs or videos when the product is damaged, defective, incorrect, or incomplete.

Do not return products to the address printed on the parcel or shipping label. A return address and instructions will be provided after the request has been reviewed.

Unauthorized returns may be refused, discarded, or returned to the sender at the customer’s expense.

3. Non-Returnable Products

The following products are not eligible for return unless required by applicable law:

• Opened, used, or partially consumed products;
• Food, beverages, coffee, consumable goods, or perishable products whose seal or packaging has been opened;
• Products with damaged or removed safety seals;
• Personalized, customized, or made-to-order products;
• Gift cards;
• Digital products or downloadable content;
• Products marked as final sale;
• Promotional gifts or free products;
• Products damaged through misuse, negligence, improper handling, or improper storage;
• Products returned without original packaging or essential components.

For health, hygiene, and safety reasons, opened consumable products cannot normally be returned.

4. Return Shipping Costs

Unless the product was confirmed to be defective, damaged during transit, or incorrectly supplied by Ryzze Coffe, the customer is responsible for all return shipping costs.

Original shipping charges, priority-processing charges, insurance fees, customs charges, and other delivery-related fees are non-refundable unless otherwise required by law.

Customers must use a trackable shipping service. Ryzze Coffe is not responsible for returned parcels that are lost, damaged, delayed, or delivered to an unauthorized address.

5. Inspection of Returned Products

All returned products are inspected before any refund is approved.

Ryzze Coffe may refuse or reduce a refund when:

• The product has been opened, used, damaged, or altered;
• Packaging, accessories, labels, seals, or components are missing;
• The product was improperly packaged for return;
• The product has lost value due to handling beyond what was reasonably necessary;
• The returned item does not match the original order;
• There is evidence of misuse, fraud, abuse, or policy manipulation.

Any lawful deduction will reflect the reduction in value or the reasonable costs incurred.

6. Damaged, Defective, or Incorrect Products

Customers must inspect their order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact cofferyze@support.com as soon as possible.

The customer must provide clear photographs or videos showing:

• The product;
• The reported damage or defect;
• The complete packaging;
• The shipping label;
• Any missing or incorrect components.

Customers must keep the product and all packaging until the claim has been resolved.

Depending on the circumstances, Ryzze Coffe may provide:

• A replacement;
• A partial refund;
• A full refund;
• Store credit;
• Another reasonable remedy.

The appropriate remedy will be determined after reviewing the evidence and applicable legal requirements.

7. Refunds

Approved refunds will be issued to the original payment method.

Refunds are processed only after the returned product has been received and inspected, unless Ryzze Coffe determines that a return is unnecessary.

After a refund is issued, banks, card issuers, and payment providers may require additional time to post the funds. Ryzze Coffe is not responsible for delays caused by financial institutions or payment processors.

Shipping fees and other non-refundable charges will not be included unless required by law.

8. Exchanges

Exchanges may be offered depending on product availability.

Ryzze Coffe does not guarantee that a replacement product will remain available while an exchange request is being reviewed.

When an exchange cannot be completed, Ryzze Coffe may offer a refund, store credit, or another suitable solution.

9. Order Cancellations and Changes

Cancellation or modification requests must be submitted immediately to:

cofferyze@support.com

Ryzze Coffe cannot guarantee that an order can be cancelled or changed after it has been placed.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. In that case, the customer must follow the standard return procedure after delivery.

10. Incorrect Addresses, Refused Deliveries, and Unclaimed Parcels

Customers are responsible for providing complete and accurate delivery information.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or unsuccessful delivery attempts, any refund may be reduced by:

• Original shipping charges;
• Return shipping charges;
• Customs fees;
• Carrier fees;
• Storage charges;
• Other reasonable expenses incurred.

A replacement shipment may require payment of additional shipping costs.

11. Packages Marked as Delivered

When tracking confirms delivery, the customer must first:

• Check the delivery location;
• Confirm the shipping address;
• Ask household members, neighbors, reception staff, or building management;
• Contact the local carrier.

A carrier investigation or written declaration may be required before a replacement or refund is considered.

Ryzze Coffe is not responsible for theft, loss, or disappearance occurring after confirmed delivery, except where liability is imposed by law.

12. Fraudulent or Abusive Claims

Ryzze Coffe reserves the right to reject claims involving suspected fraud, repeated policy abuse, false statements, altered evidence, unauthorized payment disputes, or inconsistent delivery information.

Orders associated with abusive or fraudulent activity may be cancelled, restricted, or refused in the future, to the extent permitted by law.

13. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights that cannot legally be waived.

Where applicable law grants the customer greater rights than those described in this policy, the mandatory legal requirements will apply.

14. Contact

For returns, refunds, exchanges, cancellations, or damaged-product claims, contact:

Ryzze Coffe
Email: cofferyze@support.com